This is our second lease of our RAV4 and we couldn't be happier. Our sales person, Curt Gardner and Mary Porter. Any questions we had were answered fully and to our satisfaction. The dealership and all the employees were courteous and I haven't ever seen a better, cleaner, or comfortable dealership. We won't do business with any other dealership and we always know who to call if we have and question or concerns. Yes, we have several options and dealerships around us and all are much closer to home. For us it's simple, we'll always drive the extra 50 miles (+/-) because we know we can trust the dealership and everyone we've ever had contact with. - James and Andrea Roberson
In addition: Incredible customer waiting area - seating area; roomy,clean restrooms; cafe (independent, local operator- very nice ); exercise room; men's and women's locker rooms with shower in each.
My experience with Justin was excellent. He answered all of my questions and was extremely thorough with explaining the process and details of my purchase of a 2017 Ram 1500. I cannot thank him enough for all of his hard work and dedication towards his customer service and support. Thank you again Justin! Also, thank you to Heath and all of the staff at Fernilus Toyota Chrysler Dodge
Out of town, on the road, and unexpectedly in need of service. Our older Dodge Ram was added quickly to their work on a busy day for them. Honest diagnosis. Very fair price. We are grateful.
They fixed the problem. However, after they do a whole car inspection they tend to find maintenance they recommend be done that is more then is really necessary. I the car in for a squeak and they said I needed new front rotors and pads. I later took it in for a noise in the back brakes and they cleaned the rust off the front rotors and rear drums and all is well. Then they said there was corrosion on the terminals. When I check it was dirt and easily brushed off. They said I should replace the engine air filter and I checked and they were correct. Their service writers are paid on commission for what work they sell so they tend to make thing bigger then they really are to generate work. I can't afford that and always check what they recommend.
Great experience. We had our Pacifica 6 weeks and the 3rd row seat got stuck halfway up. We were on vacation so went to Fernelius Chrysler on a Monday around 8:30 am. Did not have an appointment but they got us in and about an hour later we were on our way. They have a little restaurant in the dealership where we had breakfast of egg sandwiches with tomato lettuce and cheese. What a unique idea! Very nice waiting area. We had brought all kinds of stuff to read since we thought we would be there a long time. What a surprise to be done so quickly. Would definitely go back. Everyone was so friendly. I think how they take care of you after you buy the car is more important than the buying. We had such a great experience that we are thinking about buying our next car there.
Fernelius Toyota Chrysler Dodge Jeep Ram is a US Car Dealer based in Cheboygan, Michigan. Fernelius Toyota Chrysler Dodge Jeep Ram is located at 11283 N Straits Hwy, Cheboygan, MI 49721, USA.
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